Our Young People

The THA way starts by focusing on Work Experience as a better process – kids apply, are interviewed and earn the right to work, schools provide, and more particularly venues get, a good product, outcomes are negotiated and it is a worthwhile learning experience on both sides.  The student is better prepared, we provide training in the process.  We need to work with Government and partners like Beacon Foundation to facilitate this.

Following the improved Work Experience the THA focus is on transition to School Based Apprenticeships and Traineeships as pivotal in removing the pebble – up to 3 years learning while earning, up to 3 years with student and venue getting to know each other, educating and training the student, getting curriculum and pathways right (even to tertiary level) and setting students up to succeed while giving venues and the apprenticeship and traineeship systems a systemic boost.  What a winner.

Giving students real life examples of Hospitality as a career through our Hospitality Awareness and Ambassador Programs – give them every opportunity to select the right career options and promote Hospitality as a career option – inspire students who are suited to Hospitality to participate and be successful.  Promote academic pathways.

Fix the Apprenticeship and Traineeship model to make success more likely – a flawed process where we cannot continue to see 30 to 40 percent completions as any measure of success.  This will need significant analysis of all aspects of the process and we believe that THA is best positioned to do it properly. There are and continue to be reviews by stakeholder and these reviews generally result in more programs of support rather than systemic structural repair.

 

Outcomes:

  1. Greater engagement with the young people in our schools and the subsequent development of a much better informed and appropriate workforce through:
  2. A better Work Experience system enabling venues to better identify suitable and engaged young people’
  3. A greater and focused emphasis on School Based Apprenticeships and Traineeships to grow the number of young people moving on to full apprenticeships and traineeships – boosting skills and availability within the industry.
  4. Working with DoE and other partners like Beacon Foundation in school engagement models (Hospitality Awareness) that will inspire young people who see Hospitality as a career and have a better chance of “success” to move through the Hospitality stream.
  5. Formation of a young and successful Ambassador fleet that can engage with young people and tell the real story.
  6. A strategic review of the Apprenticeship and Traineeship system performance in Tasmania, a system that is failing in the Hospitality environment.

 

How:

THA to lead the community in creating as many School based Apprenticeships as possible each year by:

  • Engaging with the Tasmanian Government and Department of Education and partners like Beacon Foundation about how better to run Workplace Experiences for students through
    • provision of the “right” young people, having an application and interview process (vetting),
    • providing pre work experience training, and
    • making sure employers understand what their obligations are. 

This is the feeder system for School Based Apprenticeships.

  • Promoting, with DoE and partners like Beacon Foundation, in the school system with teachers, students and parents the benefits and opportunities that will be available from School Based Apprenticeships and Traineeships.
  • Engaging with Hospitality venues and promoting School Based Apprenticeships and Traineeships as a solution to ongoing quality staffing issues. 
  • Engaging with the THA major partners to support these young people through being “preferred training organisations” and ensuring partners have policies, personnel and procedures that support the program superbly.  Monitor this closely, THA can do this.
  • Supporting our partners, including Beacon Foundation, in their school based operations, and implement with these partners the promotion of School Based Apprentices and Traineeships.
  • Manage a fleet of young engaging Ambassadors who can engage at all levels with good success stories and a real understanding of the industry and its career and social implications, and can promote the understanding of the “right” students about Hospitality as a viable, attractive and realizable career option.
  • Undertake a critical, deep, strategic review of Apprenticeship and Traineeship system performance in Hospitality in Tasmania.  Interview participants and employers, critically review processes of support, training and venue performance.  Provide a better model.

School Based Apprenticeships

The THA is committed to School Based Apprenticeships (SBA) as a great vehicle to move young people into the industry as trained and qualified operators.

There is great value in a SBA for venues:

  • 1 or 2 days a week in school time and full time in holidays – up to venue need to manage
  • SBA has up to 3 years (years 10 – 12) to become used to your venue, to learn and to understand the industry – at the end of this period there is a well-managed, industry savvy 2nd year apprentice to go full or part time.  An accelerated apprenticeship pathway.
  • SBA’s can manage their college studies to complement their apprenticeship – do some business units, if a kitchen apprentice do some Front of House – incredible opportunities to develop a great and valuable employee.

If you want more information please contact Peter Handy 0404 031 004 & peter@tha.asn.au

For more information on Apprenticeships and Traineeships go to Skills Tasmania or read the Guide for Apprentices and Trainees

 

Hospitality Industry Awareness Program

ATTEND AN AWARENESS PROGRAM

Engage students with Presenters who will promote the industry and all its concepts, careers and options

  • Presenters will be experienced in industry
  • Participation in Video presentations and interactive discussion will be used to make sure clients are engaged and understanding. 
  • Get Real life experiences from presenters who will share their stories with participants and draw out the stories from the audience.
  • Tour a venue – see what it’s really like – chat to the staff.

HOW WILL THIS HELP GET A JOB

Participants will get a THA badged Certificate of Participation and THA will market this through industry as a good thing for people to have – this will encourage employers to give participants a go. 

TRAINING

Participants who are really interested will be offered training that will enable them to be employed much more easily when the hospitality season stars ramping up in September/ October. 

The THA will direct market participants to employers in Tasmania.

 

Hospitality Ambassadors

The THA is passionate about communicating the benefits of working in the hospitality industry and has a fleet of youthful, engaging Hospitality professionals in all regions of Tasmania, that have their own unique and inspiring story as to how they embarked on a career in the Hospitality industry.

Many industry people do not realise the power their career story can have in inspiring students and others to consider a career in industry.

The key points that they would cover when speaking with students are:

  1. Positive & negative aspects of hospitality careers – relate your experiences and how you coped
  2. Range of pathways and job types available in the industry
  3. Employer expectations of those working in the industry

In talking with students and others, Ambassadors will be honest and enthusiastic about what it really takes to be in the exciting, fast paced hospitality environment:

  • Resilience – some times in the heat of service there will be times of great demand from customers and other employees
  • Commitment – Be committed to giving the customer the greatest experience you can.   Customers can be very demanding but they pay the bills and your wages, commit to being as committed as you need to be.
  • Stamina- long days on your feet pouring drinks, taking and delivering orders, making up rooms, preparing and cooking, all these activities will test your fitness, be prepared and manage your workloads.
  • Passion- to see you through the pressure times when you have been working hard

If you are interested or require further information, and would like someone to come out to speak with you regarding either one of our Ambassadors Programs or A Taste of Hospitality program, please contact Peter Handy 0404 031 004 & peter@tha.asn.au

 

Employment Services

THE THA WORKFORCE PLAN (PARAPHRASED):

There is an untapped and unused workforce that must be made available, and attractive to venues for employment – the industry needs to be demystified, and the industry needs to accept a new employment dynamic using employment type agencies. 

THA is engaging with employment providers (JobActive, Not for Profits, Disability, Migrant Education, PaTH providers etc), and with the Tasmanian Department of State Growth and the Commonwealth Department of Employment to provide more options in employment.

 

GREAT CUSTOMER EXPERIENCE PROGRAM – EMPLOYEE SOURCES

Venues participating in the Great Customer Experience Program (GCE) have provided Diagnostic information that proves the poor engagement between Employment Agencies and the Industry.

Agencies includes professional bodies as well as Government employment Agencies.  Of major interest is the 1st choice of venues rates Agencies at only a 2.5% usage – an absurd figure given the number of clients available.

 

1st Choice

2nd Choice

3rd Choice

All Choices

Agency

3

2.50%

8

10.26%

3

10.34%

14

6.17%

Council

6

5.00%

6

2.64%

Facebook

1

0.83%

4

5.13%

4

13.79%

9

3.96%

Group Systems

1

0.83%

1

0.44%

Gumtree

10

8.33%

20

25.64%

1

3.45%

31

13.66%

Internal

1

1.28%

1

0.44%

Job Boards

3

10.34%

3

1.32%

Labour Hire

1

0.83%

1

0.44%

Migration

1

3.45%

1

0.44%

Networks

7

8.97%

3

10.34%

10

4.41%

Newspapers

8

6.67%

5

6.41%

2

6.90%

15

6.61%

Notices

1

0.83%

5

6.41%

1

3.45%

7

3.08%

Outsourced

1

0.83%

1

0.44%

Private Schools

2

6.90%

2

0.88%

Radio

1

1.28%

1

0.44%

Seek

12

10.00%

9

11.54%

1

3.45%

22

9.69%

State Schools

1

3.45%

1

0.44%

TasTAFE

2

1.67%

2

2.56%

4

1.76%

Walk Ins

8

6.67%

4

5.13%

5

17.24%

17

7.49%

Word of Mouth

66

55.00%

12

15.38%

2

6.90%

80

35.24%

120

78

29

227

 

Employment Sources - Engagement

Implementation of any program needs to have engagement on 4 sides

  • Government for funding and direction;
  • THA (representing Industry) for Program Development, Co-ordination and Employment Outcomes;
  • Employment Agencies for Client engagement and Employment Outcomes; and
  • A preferred Training Organisation for presentation and training.

Employment Agency information has been sourced from the Department of Employment and other sources. 

Outcome - Engagement and Participation

 

Client Engagement

There is an expectation of running Hospitality Awareness sessions.  Client groupings and focus areas will be developed as need demands.

There will be a regional focus and each session will have employer attendance to start the employment cycle.  Employers will talk of their requirements and socialize with participants, employment outcomes are expected.

Outcome - Exposure to Industry Operators and Job Trials

 

Awareness and Training

The clients will attend sessions where we will engage them with Presenters who will promote the industry and all its concepts, careers and options – Presenters will be experienced in industry.

Presenters will engage and bring out interest in participants and adaptable to a number of specific client needs

Video presentations and interactive discussion will be used to make sure clients are engaged and understanding.  Real life experiences from Industry Ambassadors, presenters and other engaged persons will support messaging.

Participants will tour a Hospitality venue of significant size and engage with employees and management.

Outcome 1 - Participants who see it through get exposure to Industry Operators and a THA badged certificate.  THA will market this to industry as a good thing to have – shows initiative and commitment, and a better knowledge of industry requirements

Outcome 2 - The major outcome we are looking for is further training.  When participants finish the awareness sessions we want to see them volunteering for further training – we will work that out and provide as Skill Sets training – 3 or 4 Units of Competency.  The certificate that will come from completion of this will be THA badged and THA will direct market these clients to industry.

 

Success

Success is an increasing percentage of participants moving on to the training component and being placed.

This Program develops engagement, and becomes an ongoing program, to use in the Education Sector.

 

Benefits

There are many benefits from this Program:

  • THA meets its Workforce Planning outcomes – Tas Government MoU outcome
  • Employment Provider Agencies get people into work – Commonwealth Government Outcome
  • Hospitality Industry gets a reinvigorated employment stream – Industry and Brand Tasmania Outcome
  • Government Ministers and backbenchers – Political Outcome as public knowledge of Program outcomes is marketed.