"I wouldn't want to be in any other industry, so for me, it's perfect."
This is the THA's 2018 series exploring why we do this.
I have worked at the THA for just under four years now. Before I worked at the THA, I was a customer sales executive at Lion with the Boags team in Hobart. I was there for two years. Prior to that I worked at Optus in Adelaide for 12 years, starting in the call center there and working my way through into an account manager role.
Millions of customers and travellers leave and view reviews online every year. Surveys have shown that over 90% of online users view online reviews and the impacts are huge. Most readers will have a clear opinion after only reading a few reviews. Users also read responses to reviews from restaurants, hotels and companies to see how problems are solved and to learn the company's attitude. Negative reviewers are almost certain to return to your company if you are able to solve their problem smoothly and quickly.
What is the THAT Foundation? See the video for an interview of THA CEO Steve Old & Speaker of the House Elise Archer to learn more!
For the 450 hospitality businesses in Tasmania we represent, we lobby on their behalf, we provide daily assistance to their business through free advice on issues such as Industrial Relations and human resources, we provide advice and assistance on regulatory issues of concern and generally provide a one stop shop for them to come to for any assistance they require.