Front of House Supervisor | Port Arthur Historic site

We are only 1 hour from Sorell with virtually NO traffic issues ( apart from the odd possum or wombat at  night) and have excellent remuneration and leave conditions ( 4 weeks sick leave and 5 weeks Annual leave), let alone the spectacular World Heritage setting!

Duties

  • Coordinate Front of House Food and Beverage (F&B) operations for PAHSMA in conjunction with Back of House operations.

  • Undertake administrative, financial and people focused duties to ensure efficiency, productivity and profitability of the F&B outlets.

  • Contribute to the financial management of F&B operations including the continued improvement, implementation and analysis to ensure ongoing profitability.

  • Ensure the quality and visual presentation of merchandise in all F&B outlets is of the highest quality and aligns with current consumer and industry trends and visitor satisfaction.

  • Supervise Front of House staff in their performance of duties ensuring accuracy of transactions, high levels of customer service, compliance with food safety standards, sanitation and safety regulations and other administrative duties.

  • Provide leadership in the ongoing improvement of the food and beverage units by communicating corporate objectives, PAHSMA Values and expectations.

  • Investigate and appropriately resolve issues or concerns as they arise within areas of responsibility, including visitor complaints

  • Incident Controller (Rostered) as detailed in PAHSMA’s Emergency Management Plan

  • Undertake other relevant duties as directed by the Director Tourism Operation

Desirable Requirements

  • Relevant qualifications in Hospitality or Business Management

  • First Aid Certificate